Jackie and Hank's favorite casinos

License and Security

You shouldn’t even think about registering on any online casino before you check the licensing information. It is usually stored on the footer of any online casino and if you don’t find it, leave the site immediately.

The licensing section of the site should contain full license information, such as license number, authority and date on which it has been issued. Reputable and most common regulators in the world include the UGKC, MGA, Curacao, etc.

Moreover, you should make sure that the site uses the latest technology available to ensure all personal information provided by players is well safe and secured. Online casinos usually do this by integrating the latest SSL encryption software on their sites.

Check Out the Game Selection

Now that you know the site is completely safe and reliable, it is time for the fun part. After all, one of the main reasons why any player registers on any online casino is its game library.

Any reputable online casino will have tons of games integrated from the leading game providers in the market. All these games should be grouped in different categories, such as:

• Slots
• Live games
• Table games
• Scratch cards
• Other

The logic here is very simple – should you see the site partnering with game providers such as NetEnt, Microgaming, Evolution, Pragmatic, Yggdrasil, Wazdan, 1×2 Gaming, and co. you know that you are guaranteed quality and quantity in terms of games.

Bonuses and Promotions

Bonuses and ongoing promotions are widely used by online casinos to attract new and retain the already existing punters on the site. Once again, any reputable casino site will have plenty of promotions going on at all times.

Your gaming journey should begin with a welcome bonus. Most casino sites offer a deposit match bonus as a welcome package, where the operator will match your deposit up to a certain sum. Sometimes, you can even get a match bonus for your 2, 3, or 4 deposits.

Once you use the welcome package, you should be eligible to claim various other ongoing promotions and offers. Every reliable online casino has a separate ‘Promotion’ section on its site where you can see all offers you can claim.

You should see offers such as cashback, free spins on certain games, reload bonuses, birthday bonuses, mobile app bonuses, referral bonuses, etc.

However, you should note that every bonus has certain terms and conditions. T&Cs contain important information such as minimum deposit amount, wagering requirements, eligible games, and so on. Make sure to give it a read before you claim a bonus.

Furthermore, the best online casinos have VIP or Loyalty Program available for the most loyal customers. Usually, you will collect points the more you play games on the site, and therefore you will rise on the loyalty ladder.

The logic here is very simple – the higher the ladder you are, the better the rewards. You can expect to claim specialized offers, fast withdrawals, personalized VIP manager, bigger cashback offers, invitations to special events, etc.

Payment Methods

Every player has different preferences when it comes to deposits and withdrawals. Furthermore, if the online casino accepts players from multiple jurisdictions, there might be cases of some payment options not being available.

As an example, gambling with credit cards is forbidden in the UK. Operators need to have all this in mind when starting their business.

There are various payment methods that are a must for any online casino:

• Credit/debit cards
• E-wallets
• Prepaid cards

In recent years, the rise of cryptocurrencies has been impressive, and there are plenty of punters who use Bitcoin, Ethereum, Litecoin, and so on for all their transactions. Cryptocurrencies are very secure and they provide instant and free withdrawals, which is a big plus to have.

Mobile Compatibility

Nowadays, we all tend to spend more time on our mobile phones rather than our laptops or desktop computers. That trend has also been evident in the online gambling sector. People prefer to place wagers on their mobile phones way more than on their laptops.

We constantly seem to be on the move and we finish all our daily activities on our smartphones. A reliable online gambling site will make sure to optimize its site for mobile devices. This means that you can win money on the go, no matter your location, as all you would need is a stable internet connection and a smartphone.

Furthermore, online casinos sometimes create mobile apps for an even better gaming experience. The apps are usually free to download and you can sometimes claim a certain bonus if you download the mobile app.

Some punters even say that playing casino games on a mobile phone is much better than on a desktop screen, and we can hardly argue against that.

Online Reputation

The rise of the internet has brought plenty of advantages and one of those is that we can always check opinions from other people on different products. Online casinos are not immune to all this, as there are different review sites where punters explain their gaming adventure on a certain gambling site.

The online casino site can tick all boxes on paper – it can have a valid license, a good welcome bonus, payment methods, etc. but it may not all be that rosy in real life.

This is why you are always best advised to read casino reviews, whether it is from experts who will provide you with much detail, or from other punters who explain some uncomfortable gaming experience.

There are tons of sites where you can check this, and you have nothing to lose. Before you register at any site, read a couple of reviews and see whether their reputation matches the information provided on the site.

Customer Service

During your gaming journey at any online casino, you are always likely to encounter some problems or have questions you need an answer to. These questions can vary, from game-related questions to payment-related ones.

Checking the means of contact at any online casino should also be one of the first things you do before you decide to complete the registration process. Usually, customer service availability is one of the most commonly discussed topics at any online casino review site, so you are sure to get vital help from other punters.

Any trustworthy online casino will be available to answer all player queries in multiple channels:

• Phone
• Email
• Live chat

The support team needs to be helpful, fast and friendly, so you can feel comfortable any time you experience difficulty on the site. You just need to know that you will get the necessary assistance in a timely manner.

Furthermore, online casinos should have a very extensive FAQ section where you can find all answers to the most commonly asked questions. Some people say that if the FAQ section is extensive and nicely done, you will very rarely need to get in touch directly with a support agent via phone, email or live chat.